CROC Official | Warranty Policy
CROC Warranty Terms
Full Warranty Coverage
One-year full warranty in which the company will replace the hair tool if a manufacturing defect is found.
The customer is responsible for the shipping fees associated with mailing the product.
Hair Tools must be registered on crocbeauty.com, or the customer must provide a valid proof of purchase receipt from the original authorized retailer
Holiday Promotion Purchases: If you used a holiday sale promotion to buy a product, that item is eligible for exchange only. No refunds will be issued on items purchased through holiday promotions.
Limited Warranty Coverage
4-Year Limited Warranty for registered products or with original purchase receipt from authorized vendors.
The receipt must not be older than 365 days from original purchase.
The customer is responsible for the shipping fees associated with mailing the product.
What's Not Covered
Damages from misuse, mishandling, or normal wear and tear.
Misuse can include dropping the product, improperly storing it, not maintaining it or not cleaning it after each use etc.
Purchases from unauthorized retailers are not covered.
Physical damages and unauthorized modifications will void the warranty.
Removal of original product labels or other product tampering will void the warranty.
Authorized Retailers
**The only authorized seller on Amazon is CROC Beauty Belluscare & CROC Professional**
**The only authorized seller on Walmart.com is CROC Beauty Belluscare & CROC Professional**
Replacement Process
You can start a Warranty Claim here. Please ensure your product is registered or that you can provide original proof of purchase from an authorized retailer prior to submitting it.
Processing Time
Please allow up to 14 business days for processing time from the initial claim submission for us to process your claim.
You will receive notifications via email regarding the status of your claim.
Additional Terms
Hair Tools sent to us without first completing a Warranty Claim will be recycled.
If the customer does not respond to notifications within 30 days, regarding their warranty claim, the product will be recycled by CROC.
No walk-ins, only shipped items accepted.
Customer responsible for shipping costs both ways.
CROC Beauty is not responsible for lost, stolen, or unclaimed items in transit.
Policy Effective Date
March 28, 2024 - All orders prior to this date will follow the previous policy. You can get a copy here.