Return & Refund Policy Terms

Free Returns Within 30 Days

We offer hassle-free returns within 30 days of purchase for a full refund for all orders in the contiguous U.S. States.

• Items must be returned in their new condition. This means no scratches, fully working, and in its original undamaged packaging.
• We do not accept returns for items damaged due to misuse, which may include dropping the product, improperly bending the power cord etc.
• Entire gift sets must be returned to qualify for a refund.
• For replacements and exchanges, please see our Warranty Policy.

Non-Contiguous States & Other U.S. Territories:

Qualify for the 30-day return window but the customer pays for shipping.

Exclusions:

• Products marked “Final Sale” cannot be returned.
• Accessories are non-refundable.
• Products purchased from unauthorized third-party retailers are ineligible for return; only items bought directly from contact@crocbeauty.com or authorized retailers can be returned.
• Incomplete gift sets will not be eligible for a refund.
• We do not accept returns outside of the 30 day period.

Processing Time

Processing takes 24-48 hours from the time we receive your request to final review and approval. You will be notified via email once your return is processed, with refunds being released within an additional 3-5 business days.